Hararuk Jewelry Refund Conditions

We accept returns for refund or exchange within 15 days of shipment from our facility. Please, note, that all returned items will be charged a 12% restocking fee and the original shipping charge ranging from $20-$50, depending on the shipping method.

 

To start the refund process, please contact us to get fully insured, and to receive a free shipping label via email within one business day of your return request. This should be your first mandatory step.

 

All items returned must be in new/unused condition with tags, all original documents and packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

If a package or item delivered to you arrives damaged, please refuse the shipment or contact us as soon as possible. Please keep all packing materials before getting instructions from our team.

 

To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. In this case restocking fee will be 6%.

 

All the refunds will be made within 14 days of recieving the returned item.

 

Please note, that we cannot accept the return of the items that have been worn and/or labels removed. Also, we do not accept the returns for custom or personalized orders and if you do not return them using our specified delivery option

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